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Shipping

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We charge a flat shipping rate that increases as additional items are added to your cart. The increase allows us to pay for the cost of shipping as well as any associated handling and fulfillment fees.

 

Most orders ship within 2-3 business days but may take longer (5-7 business days) during peak times of the year. Once your order ships, you'll get an email with a tracking number that links to a copy of your order.

If your items are lost or damaged, we’ll help by locating or replacing them. If your package hasn’t arrived within two weeks of receiving your shipping confirmation, please let us know. Contact us and we will be happy to assist you with your order.

by Mike Black

Customer Service

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Do you have a question, need order information or have a comment?

We would love to hear from you.

Simply fill out the form and we will respond to your inquiry within 1 business day.

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by Mike Black

Returns & Exchanges

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We want every Simple City Co. customer to be satisfied with their purchase and will work with you to make sure that happens each and every time. You can return unworn merchandise within 10 days of receipt (more flexible during the holidays). If you'd like to make an exchange, please fill out the form on the right. We will respond within 24 hours to confirm your information and process your request.

Please contact us if you have any questions, issues or concerns you'd like to discuss.

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At Simple City Co., your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help make it right. You can return unworn items within 10 days of receiving them (we offer extra flexibility during the holiday season). For exchanges, simply fill out the form on the right, and we'll get back to you within 24 hours to confirm your details and process your request.

Please contact us if you have any questions, issues or concerns you'd like to discuss.

  • This field is for validation purposes and should be left unchanged.

by Mike Black

My Account

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Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy.

by Mike Black