{"id":9,"date":"2016-08-05T09:26:57","date_gmt":"2016-08-05T13:26:57","guid":{"rendered":"https:\/\/simplecityco.com\/staging\/?page_id=9"},"modified":"2024-12-27T10:12:54","modified_gmt":"2024-12-27T15:12:54","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/simplecityco.com\/staging\/frequently-asked-questions\/","title":{"rendered":"Frequenlty Asked Questions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; back_color=&#8221;color-758276&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;207255&#8243; css=&#8221;.vc_custom_1680733090724{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221; back_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;142551&#8243;][vc_custom_heading auto_text=&#8221;yes&#8221; text_color=&#8221;color-967589&#8243; heading_semantic=&#8221;h4&#8243; text_font=&#8221;font-186624&#8243; text_size=&#8221;h5&#8243; text_weight=&#8221;700&#8243; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;108429&#8243; text_color_type=&#8221;uncode-palette&#8221;]This is a custom heading element.[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;7&#8243; top_padding=&#8221;6&#8243; bottom_padding=&#8221;6&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; mobile_visibility=&#8221;yes&#8221; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;158978&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_accordion no_toggle=&#8221;yes&#8221; typography=&#8221;advanced&#8221; gutter_simple=&#8221;0&#8243; titles_font=&#8221;font-186624&#8243; titles_size=&#8221;h4&#8243; titles_weight=&#8221;600&#8243; uncode_shortcode_id=&#8221;209651&#8243; active_tab=&#8221;0&#8243;][vc_accordion_tab icon=&#8221;fa fa-circle-plus&#8221; gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;How do I receive my free shirt?&#8221; tab_id=&#8221;1734986343-1-17&#8243;][vc_custom_heading text_font=&#8221;font-186624&#8243; text_size=&#8221;fontsize-323718&#8243; text_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;117507&#8243;]If you spend over $150 on your order, we will send you a free Simple City Co. Crew Tee. It will be shipped in the same box as your order (if in stock) or sent separately within 1-2 weeks of placing your order. If you don\u2019t receive your free shirt within the noted time period, please contact us.[\/vc_custom_heading][\/vc_accordion_tab][vc_accordion_tab icon=&#8221;fa fa-circle-plus&#8221; gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;How do I place my order?&#8221; tab_id=&#8221;1734986343-2-89&#8243;][vc_custom_heading text_font=&#8221;font-186624&#8243; text_size=&#8221;fontsize-323718&#8243; text_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;188660&#8243;]You can buy directly online using our secure website or you can contact us directly here and we will be happy to help you.[\/vc_custom_heading][\/vc_accordion_tab][vc_accordion_tab icon=&#8221;fa fa-circle-plus&#8221; gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;When will my order be shipped?&#8221; tab_id=&#8221;1735047215590-2-9&#8243;][vc_custom_heading text_font=&#8221;font-186624&#8243; text_size=&#8221;fontsize-323718&#8243; text_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;129455&#8243;]Most orders ship within 2-3 business days but may take longer (5-7 business days) during peak times of the year. Once your order ships, you\u2019ll get an email with a tracking number.[\/vc_custom_heading][\/vc_accordion_tab][vc_accordion_tab icon=&#8221;fa fa-circle-plus&#8221; gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;What size should I choose?&#8221; tab_id=&#8221;1735047295068-3-0&#8243;][vc_custom_heading text_font=&#8221;font-186624&#8243; text_size=&#8221;fontsize-323718&#8243; text_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;213632&#8243;]Yes. Please click\u00a0<span style=\"color: #2879bd;\"><a style=\"color: #2879bd;\" href=\"https:\/\/simplecityco.com\/staging\/connect\/\">here<\/a><\/span>\u00a0to fill out the form with your contact information.[\/vc_custom_heading][\/vc_accordion_tab][vc_accordion_tab icon=&#8221;fa fa-circle-plus&#8221; gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;I am unable to checkout. Why?&#8221; tab_id=&#8221;1735047329056-4-5&#8243;][vc_custom_heading text_font=&#8221;font-186624&#8243; text_size=&#8221;fontsize-323718&#8243; text_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;922157&#8243;]Ensure you have completed all your contact and billing information and that it matches what your bank has on file. If this doesn\u2019t match, your order will not be processed.[\/vc_custom_heading][\/vc_accordion_tab][vc_accordion_tab icon=&#8221;fa fa-circle-plus&#8221; gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;How do I return a product?&#8221; tab_id=&#8221;1735047363503-5-10&#8243;][vc_custom_heading text_font=&#8221;font-186624&#8243; text_size=&#8221;fontsize-323718&#8243; text_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;194150&#8243;]<strong>Click\u00a0<span style=\"color: #2879bd;\"><a style=\"color: #2879bd;\" href=\"https:\/\/simplecityco.com\/staging\/connect\/returns\/\">here<\/a>\u00a0<\/span>for instructions on exchanging your item.<\/strong>[\/vc_custom_heading][\/vc_accordion_tab][vc_accordion_tab icon=&#8221;fa fa-circle-plus&#8221; gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Do you offer wholesale pricing?&#8221; tab_id=&#8221;1735047415217-6-7&#8243;][vc_custom_heading text_font=&#8221;font-186624&#8243; text_size=&#8221;fontsize-323718&#8243; text_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;198110&#8243;]Yes. Please click\u00a0<span style=\"color: #2879bd;\"><strong><a style=\"color: #2879bd;\" href=\"https:\/\/simplecityco.com\/staging\/connect\/\">here<\/a><\/strong><\/span>\u00a0to fill out the form with your contact information.[\/vc_custom_heading][\/vc_accordion_tab][vc_accordion_tab icon=&#8221;fa fa-circle-plus&#8221; gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;What if I don&#8217;t see my city listed?&#8221; tab_id=&#8221;1735047454303-7-8&#8243;][vc_custom_heading text_font=&#8221;font-186624&#8243; text_size=&#8221;fontsize-323718&#8243; text_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;931464&#8243;]We are constantly adding new cities to our store. If you don\u2019t see yours, you can click <span style=\"color: #2879bd;\"><strong><a style=\"color: #2879bd;\" title=\"Request Your City\" href=\"\/connect\/request-your-city\/\">here<\/a><\/strong><\/span> to submit your request.[\/vc_custom_heading][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;3&#8243; top_padding=&#8221;4&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; desktop_visibility=&#8221;yes&#8221; medium_visibility=&#8221;yes&#8221; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;198940&#8243;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;114155&#8243; css=&#8221;.vc_custom_1669754121358{padding-bottom: 75px !important;}&#8221;][vc_accordion typography=&#8221;yes&#8221; active_tab=&#8221;0&#8243;][vc_accordion_tab icon=&#8221;fa fa-circle-plus&#8221; gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;How do I receive my free shirt?&#8221; tab_id=&#8221;1677525435-1-15&#8243;][vc_custom_heading text_font=&#8221;font-186624&#8243; text_size=&#8221;fontsize-139131&#8243; text_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;777099&#8243;]If you spend over $150 on your order, we will send you a free Simple City Co. Crew Tee. It will be shipped in the same box as your order (if in stock) or sent separately within 1-2 weeks of placing your order. If you don\u2019t receive your free shirt within the noted time period, please contact us.[\/vc_custom_heading][\/vc_accordion_tab][vc_accordion_tab icon=&#8221;fa fa-circle-plus&#8221; gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;How do I place my order?&#8221; tab_id=&#8221;1677525435-2-0&#8243;][vc_custom_heading text_font=&#8221;font-186624&#8243; text_size=&#8221;fontsize-139131&#8243; text_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;127383&#8243;]You can buy directly online using our secure website or you can contact us directly here and we will be happy to help you.[\/vc_custom_heading][\/vc_accordion_tab][vc_accordion_tab icon=&#8221;fa fa-circle-plus&#8221; gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;When will my order be shipped?&#8221; tab_id=&#8221;1677525664577-2-2&#8243;][vc_custom_heading text_font=&#8221;font-186624&#8243; text_size=&#8221;fontsize-139131&#8243; text_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;118937&#8243;]Most orders ship within 2-3 business days but may take longer (5-7 business days) during peak times of the year. Once your order ships, you\u2019ll get an email with a tracking number.[\/vc_custom_heading][\/vc_accordion_tab][vc_accordion_tab icon=&#8221;fa fa-circle-plus&#8221; gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;What size should I choose?&#8221; tab_id=&#8221;1677525687063-3-1&#8243;][vc_custom_heading text_font=&#8221;font-186624&#8243; text_size=&#8221;fontsize-139131&#8243; text_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;138036&#8243;]Yes. Please click\u00a0<span style=\"color: #2879bd;\"><a style=\"color: #2879bd;\" href=\"https:\/\/simplecityco.com\/staging\/connect\/\">here<\/a><\/span>\u00a0to fill out the form with your contact information.[\/vc_custom_heading][\/vc_accordion_tab][vc_accordion_tab icon=&#8221;fa fa-circle-plus&#8221; gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;I am unable to checkout. Why?&#8221; tab_id=&#8221;1677525712233-4-7&#8243;][vc_custom_heading text_font=&#8221;font-186624&#8243; text_size=&#8221;fontsize-139131&#8243; text_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;989118&#8243;]Ensure you have completed all your contact and billing information and that it matches what your bank has on file. If this doesn\u2019t match, your order will not be processed.[\/vc_custom_heading][\/vc_accordion_tab][vc_accordion_tab icon=&#8221;fa fa-circle-plus&#8221; gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;How do I return a product?&#8221; tab_id=&#8221;1677525736035-5-10&#8243;][vc_custom_heading text_font=&#8221;font-186624&#8243; text_size=&#8221;fontsize-139131&#8243; text_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;181892&#8243;]Ensure you have completed all your contact and billing information and that it matches what your bank has on file. If this doesn\u2019t match, your order will not be processed.[\/vc_custom_heading][\/vc_accordion_tab][vc_accordion_tab icon=&#8221;fa fa-circle-plus&#8221; gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Do you offer wholesale pricing?&#8221; tab_id=&#8221;1677525765829-6-6&#8243;][vc_custom_heading text_font=&#8221;font-186624&#8243; text_size=&#8221;fontsize-139131&#8243; text_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;168143&#8243;]Yes. Please click\u00a0<span style=\"color: #2879bd;\"><strong><a style=\"color: #2879bd;\" href=\"https:\/\/simplecityco.com\/staging\/connect\/\">here<\/a><\/strong><\/span>\u00a0to fill out the form with your contact information.[\/vc_custom_heading][\/vc_accordion_tab][vc_accordion_tab icon=&#8221;fa fa-circle-plus&#8221; gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;What if I don&#8217;t see my city listed?&#8221; tab_id=&#8221;1677525799039-7-3&#8243;][vc_custom_heading text_font=&#8221;font-186624&#8243; text_size=&#8221;fontsize-139131&#8243; text_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;212507&#8243;]We are constantly adding new cities to our store. If you don\u2019t see yours, you can click <span style=\"color: #2879bd;\"><strong><a style=\"color: #2879bd;\" title=\"Request Your City\" href=\"\/connect\/request-your-city\/\">here<\/a><\/strong><\/span> to submit your request.[\/vc_custom_heading][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; back_color=&#8221;color-758276&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;207255&#8243; css=&#8221;.vc_custom_1680733090724{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221; back_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_percent=&#8221;100&#8243; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":22,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry","page_category-system"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Frequenlty Asked Questions - Simple City Co.<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequenlty Asked Questions\" \/>\n<meta property=\"og:description\" content=\"This is a custom heading element.If you spend over $150 on your order, we will send you a free Simple City Co. 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