Frequently Asked Questions

How do I receive my free shirt?

If you spend over $150 on your order, we will send you a free Simple City Co. Crew Tee. It will be shipped in the same box as your order (if in stock) or sent separately within 1-2 weeks of placing your order. If you don’t receive your free shirt within the noted time period, please contact us.

What is the best way to place my order?

You can buy directly online using our secure website or you can contact us directly here and we will be happy to help you.

When will my order be shipped?

Most orders ship within 2-3 business days but may take longer (5-7 business days) during peak times of the year. Once your order ships, you’ll get an email with a tracking number.

What size should I choose?

Each product offering contains traditional sizing options (i.e. Small – 3X Large) along with sizing details to assist you in determining which one best fits you.

The site will not let me checkout. Why?

Ensure you have completed all your contact and billing information and that it matches what your bank has on file. If this doesn’t match, your order will not be processed.

How do I exchange a product from your company?

Click here for instructions on exchanging your item.

Do you do provide wholesale resale options?<s/trong>

Yes. Please click here to fill out the form with your contact information.

What if I don't see my city listed?

We are constantly adding new cities to our store. If you don’t see yours, you can click here to submit your request.


Receive a free Simple City Co. Crew Tee with your purchase of $150 or more.


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